Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do
Our commitment to privacy
HBM+ is committed to the protection of any personal information collected by it or in its custody, including any information transferred to a third party to fulfill the purposes for which the information was collected.
Personal information means any information, recorded or not, about an identifiable individual, including information that can be matched with other information in order to establish an individual’s identity. Examples of personal information that we collect
Use of Personal Information
We use your personal information in order to respond to inquiries that make to HBM+ and to contact you with respect to any services
Information is obtained and used only with your consent. We obtain your consent before we use your personal information in any way we did not inform you about previously.
Withdrawal of consent
Unless we are restricted from doing so by law or regulation, you can withdraw your consent at any time.
Exceptions to consent
We may collect, use or disclose personal information without your consent only:
- For legal reasons. We may be compelled to release this information by a court of law or other legal or regulatory authority. If so, our policy is to disclose the information only to the extent required.
- In accordance with provisions of the Personal Information Protection and Electronic Documents Act or other applicable legislation.
We protect your personal information from error, loss and unauthorized access.
Our employees who have access to your personal information are made aware of how to keep it confidential. As a condition of our employment, each employee signs an Agreement requiring all information that they have access to be treated confidentially. They are also required to participate in annual security and privacy awareness training programs. We have security standards to protect our systems and your personal information against unauthorized access and use. This protects your personal information at all times when it is stored in data files or handled by our employees.
Retention and Destruction
We keep your personal information only as long as we need it for the purpose it was collected, or to meet any legal, regulatory, or tax requirements. We have retention standards, which meet these requirements. We destroy your personal information when it is no longer needed, or we remove your name from the information.
Access and Accuracy
You can obtain and verify the accuracy of your personal information
You can check your personal information to verify its accuracy. You can ask our Customer Service Representatives by phone at 1-888-711-1119 or by email at privacy@HBMplus.ca in order to check the accuracy of the personal information that HBM+ may have about you There is no charge for verifying your personal information, however depending on the circumstances, there may be a minimal charge for the retrieval of personal information that you request. We will inform you if there is a charge. If you identify information that requires correction, we will assist you in either correcting the information or identifying the appropriate means to have the correction(s) made.
Please note that we may not be able to provide information about you from our records if it contains references to other persons, is subject to legal privilege, contains information proprietary to our business, is unreasonable or impractical to reasonably retrieve, or cannot be disclosed for other legal reasons.
You can find out to whom we have given information about you
If you ask, we will let you know the names of outside companies or organizations we've given personal information to, or direct you to the appropriate individual to ask for such information.
We will promptly address and respond to any request you make to access your personal information.
Compliance and Monitoring
Resolving your concerns is important to us
We are committed to treating you with the greatest respect and
Contact our Privacy Officer:
The Privacy Officer’s office will acknowledge your complaint. Within two weeks of receiving your
If your concern remains unresolved, please contact:
The Office of the Privacy Commissioner of Canada
30 Victoria Street
Toll Free: 1-800-282-1376
WEB SITE: https://www.priv.gc.ca/en/