Privacy Policy

This privacy policy applies to the website of HBM+, a division of Green Shield Canada (GSC)

Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business, and is the responsibility of all of our employees. The range of solutions we offer our clients continues to expand, and the technology we use continues to change. But no matter how our business changes, we are committed to protecting and respecting your right to privacy and confidentiality.

Our commitment to privacy

HBM+ is committed to the protection of any personal information collected by it or in its custody, including any information transferred to a third party to fulfill the purposes for which the information was collected.

Personal information means any information, recorded or not, about an identifiable individual, including information that can be matched with other information in order to establish an individual’s identity. Examples of personal information that we collect includes name, email address and IP address.

Our privacy policy

Our privacy policy outlines our policies and procedures on privacy and describes the ways we ensure that your privacy and the confidentiality of your personal information is protected. It is based on the 10 privacy principles outlined in Canada’s Personal Information Protection and Electronic Documents Act also known as PIPEDA. Our adoption of these principles sends a powerful message to the general public that we have policies and procedures in place that control the collection, use and disclosure of personal information; it also reinforces our existing commitment to customer service.

Our privacy policy balances your privacy rights  with the legitimate information requirements to provide customer service. It consists of the following key principles:

Use of Personal Information

We use your personal information in order to respond to inquiries that make to HBM+ and to contact you with respect to any services your are registered for.


By visiting the HBM+ website, you consent to our collection, use and disclosure of your personal information for the purpose for which it was collected, as described in this Privacy Policy, as amended from time to time, or as identified by us to you at the time of collection.

Information is obtained and used only with your consent. We obtain your consent before we use your personal information in any way we did not inform you about previously.

Withdrawal of consent

Unless we are restricted from doing so by law or regulation, you can withdraw your consent at any time.

Exceptions to consent

We may collect, use or disclose personal information without your consent only:


We protect your personal information from error, loss and unauthorized access.

Our employees who have access to your personal information are made aware of how to keep it confidential. As a condition of our employment, each employee signs an Agreement requiring all information that they have access to be treated confidentially. They are also required to participate in annual security and privacy awareness training programs. We have security standards to protect our systems and your personal information against unauthorized access and use. This protects your personal information at all times when it is stored in data files or handled by our employees.

Retention and Destruction

We keep your personal information only as long as we need it for the purpose it was collected,  or to meet any legal, regulatory, or tax requirements. We have retention standards, which meet these requirements. We destroy your personal information when it is no longer needed, or we remove your name from the information.

Access and Accuracy

You can obtain and verify the accuracy of your personal information

You can check your personal information to verify its accuracy. You can ask our Customer Service Representatives by phone at 1-888-711-1119 or by email at in order to check the accuracy of the personal information that HBM+ may have about you There is no charge for verifying your personal information, however depending on the circumstances, there may be a minimal charge for the retrieval of personal information that you request. We will inform you if there is a charge. If you identify information that requires correction, we will assist you in either correcting the information or identifying the appropriate means to have the correction(s) made.

Please note that we may not be able to provide information about you from our records if it contains references to other persons, is subject to legal privilege, contains information proprietary to our business, is unreasonable or impractical to reasonably retrieve, or cannot be disclosed for other legal reasons.


You can find out to whom we have given information about you

If you ask, we will let you know the names of outside companies or organizations we've given personal information to, or direct you to the appropriate individual to ask for such information.


We will promptly address and respond to any request you make to access your personal information.

Compliance and Monitoring

We monitor our compliance with this Privacy Policy and are committed to upholding the principles contained in it.

We have policies and procedures in place to assist our employees in adhering to our Privacy Policy. Our internal audit department monitors the adherence to this Policy on a regular basis.
If you have any questions or complaints about our Privacy Policy, or about our adherence to it, let us know right away.

Resolving your concerns is important to us

We are committed to treating you with the greatest respect and consideration, and providing the highest level of service. If you have any concerns or questions about privacy and confidentiality – or any other concerns about the way a request for personal information was handled, you can take the following actions:

Contact our Privacy Officer:


The Privacy Officer’s office will acknowledge your complaint. Within two weeks of receiving your enquiry, our Privacy Officer will write or call to tell you the problem has been resolved, or, in more complex cases, advise you what further steps are being taken and when you may expect a resolution.

If your concern remains unresolved, please contact:

The Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3

Telephone: 1-819-994-5444
Toll Free: 1-800-282-1376
TTY: 1-819-994-6591